Manager Training Program

This training program equips new managers with essential skills and knowledge needed to effectively lead teams and foster a positive team culture.

Purpose

I worked with Pursuit Collection, a hospitality service company, to expand their leadership training program by designing curriculum and presentation materials for a 2-day Manager Level workshop. This experience cultivates self-management and foundational manager skills for those new to management roles. The course content focuses on managing tasks, delegating, motivating, team building, communicating, problem solving and resolving conflict. This program will be the second tier in a 5-level leadership program, which aims to strengthen leaders' capabilities, promote employee engagement, and align team efforts with the organization’s goals, ultimately contributing to company growth and excellence.

Delivery Mode & Audience

Hybrid, Self-paced and Facilitator Lead

New and fairly new mid-level managers. Prework is asynchronous, independent eLearning. Workshop is in-person, instructor paced whole group interactive learning.

Responsibilities

Solo start to finish instructional design

Research and working with subject matter experts
Program, course and learning objectives
Scope, sequence and content of learning
eLearning prework and in-person 5 module course
Supporting material and guides
Presentation decks

Tools

Articulate Storyline 360
Microsoft Office suite
Microsoft Copilot
Canva
Adobe Stock
Asana project management

It truly was a pleasure for our team to partner with Heather to design and build out the Manager level of our internal leadership development program. From the beginning of the project, Heather was thoughtful and took the time to understand our organization’s culture, leadership philosophy, and program goals before shaping the design.

Her expertise in instructional design and adult learning translated into engaging, relevant, and applicable content that truly resonated with our leaders. We particularly appreciated the level of detail she put into an easy-to-follow facilitator guide, and we were able to see the difference this made when we launched the inaugural cohort in the spring of this year.

Heather did such a nice job of balancing structure, interactive learning experiences, practical tools, and real-world scenarios that strengthened the program’s impact. Throughout the project, Heather was collaborative, responsive, and exceptionally professional. She was a true partner and we would absolutely work with Heather again in the future should the opportunity present itself.

Jamie Thorpe, SVP, People
Pursuit Collection